Turn Social Comments and DMs Into Sales Conversations
Conversational Commerce Pipeline
LIVE HUD • INSTAGRAM & TIKTOK
"Hey Alex! 🎉 Here's your exclusive VIP access to the Linen Drop. Medium & Large are in stock right now. Use code VIP10 at checkout: store.link/linen-drop"
Where Social Sales Leak — And How We Plug It
Shoppers who ask a question in your comments often won’t hunt through a bio link to find the answer. When response times drag, buyer momentum evaporates. Here is how our supervised workflows protect that revenue.
Where Social Sales Leak
- Unanswered comments lead to immediate competitor browsing
- Delayed DMs lose peak impulse purchase intent
- Community managers suffocated by repetitive sizing and shipping questions
Sub-Second Supervised Response
- Instant, personalized response while intent is peaked
- Automated product link delivery directly inside the user's DM
- Human escalation circuit breaker on sensitive or VIP conversations
Three Specialized Conversation Services
Instagram & TikTok DM Sales Funnels
We build keyword-triggered flows, for example a comment like “DROP” that starts a DM with product details and a purchase link. Flows are written in your brand voice, tested before launch, and reviewed with you regularly.
- Automated comment-to-DM trigger activation
- Variant & sizing guidance flow
- Direct purchase link generation
Social Customer Support & Triage
Agents answer routine questions about orders, sizing and shipping from information you provide. They recognize frustrated messages and pass them to a person quickly, with the conversation history attached.
- 24/7 routine policy & shipping resolution
- Sentiment detection for buyer frustration
- Seamless handoff with attached conversation log
E-Commerce & CRM Sync
We connect social conversations to the tools you already use, so lead details and conversation outcomes reach your store and CRM. Supported systems depend on your setup, and we confirm them on the first call.
- Live inventory verification (Shopify/Woo)
- Lead data syncing to HubSpot & Klaviyo
- Zero manual double-entry for sales teams
Live Shopping Support During High-Velocity Streams
During TikTok Shop and Instagram Live sessions, we can help your host and moderators keep up with chat. That includes suggesting products to feature, drafting answers to repeated sizing and material questions, and preparing time-limited offers that you approve in advance.
Real-Time Chat Co-Pilot
Drafting answers to repeated product sizing, fabric, and shipping questions directly in live stream moderator consoles.
Host Staging Suggestions
Highlighting trending viewer questions and suggesting which inventory variants to feature on-camera to maximize conversions.
Pre-Approved Flash Offers
Staging and executing time-limited flash discount codes that your leadership team reviews and approves strictly in advance.
How the Workflow Runs
Map Your Buyer Questions
We gather your product details, policies, FAQs and offers, and decide what the agent may answer and what always goes to a person.
Build and Test Flows
We write the conversation flows in your brand voice and test them before they touch real customers.
Launch with Oversight
Conversations run within the limits you set. Our team monitors activity and hands off to your staff when a person is needed.
Review and Improve
We review results and conversation logs with you and refine the flows continuously for higher conversion rates.
Platform Rules and Customer Consent
Meta & Instagram Messaging Rules
Meta requires that people opt in to automated messages, that promotions stick to allowed response windows, and that automation uses approved developer tools rather than private scraping bots.
- Explicit user keyword opt-in mechanism
- Standard 24-hour customer service window adherence
- 100% verified Meta Graph API integration
TikTok Shop Messaging & Comment Rules
TikTok sets rules on who may receive direct messages, how automated comment replies operate, and how commerce offers may be shared without triggering spam filters or account limitations.
- Age & privacy messaging boundary enforcement
- Rate-limited comment replies preventing spam flags
- 1-tap human escalation option on all conversation turns
Protecting Customer Trust & Brand Safety
Putting automation into customer messages raises real questions about data privacy, transparency and brand responsibility. We limit what the agents can say, keep sensitive topics with people, and handle customer data according to your instructions and applicable law. See how we approach this in our Enterprise Governance and Brand Safety service. We are not a law firm, so we recommend your counsel review consent and privacy language.
Zero Hallucinations
Agents are hardcoded to reference only verified product catalogs and pre-approved answers.
Data Privacy First
Handling customer data in full compliance with GDPR, CCPA and platform security criteria.
Legal Alignment
We recommend your counsel review consent and privacy language, fully customizable to your policies.
Frequently Asked Questions
Direct answers regarding checkout mechanics, live inventory synchronization, and platform compliance.
Usually the agent answers questions and sends a purchase link, and the customer completes checkout on your store. What can happen inside a platform’s messaging depends on that platform’s current features, and we confirm this for your account.
If your store system allows it, we connect to inventory data so answers reflect availability. Otherwise, we use stock information you provide and hand off questions we can’t answer confidently.
Meta allows automated messaging through its approved tools, within its policies on consent, response windows and spam. We build flows to follow those policies and update them when the rules change.